Contact Us

Order amendments and cancellations

Please call 01254 277 856. Lines are open 9am to 5pm, Monday to Friday. Orders are usually dispatched the following morning and cannot be cancelled once dispatched. Please notify the customer care team if you intend to reject the delivery. Please note that we are unable to take payment over the phone.

Where's my order?

Tracking information will be provided with your order dispatch email. If you have not received this or there is a problem with your delivery then please get in touch by phone on 01254 277 856 (9am to 5pm, Monday to Friday) or fill in the form below.

Product advice

If you'd like advice regarding a product you've seen on the online shop then please fill in the form below. Please note, our sales team are unable to provide clinical support. For defibrillator enquiries you can also call our team on 0300 330 3322 (option 6).

Replacements and returns

Online shop orders can be returned via our online returns form. For more details see our delivery and returns policy. This service is for online orders only, for in-store purchases please click here.

Contact us online

To contact us by email, please fill out the form below and we'll reply between 9am to 5pm, Monday to Friday.

If your query is order related, remember to mention your order number and the date the order was placed. The order number can be found in your order confirmation email.