Delivery and Returns

Delivery

Delivery within the UK

We offer a standard UK delivery charge of £3.95 on orders under £30.

For orders over £30 (including donations) we offer free delivery.

Delivery timescales will vary depending on the availability of products and your address, but we will aim to deliver your order within 7 days of the date on which we accept your order.

Your delivery address can be different to your home billing address, so you can arrange for your order to be sent to your workplace or a neighbour who you know is in during the daytime. If the delivery person cannot deliver your order because no one is in, a card will usually be left giving instructions on how to arrange redelivery.

Delivery outside the UK

Delivery outside the UK is only available on selected products.

Our standard delivery charge is based on the country being shipped to.

We are only able to ship to countries listed in the checkout, and are unable to ship to any other countries.

Unfortunately, we are unable to offer free delivery outside of the UK.

Some countries may impose an import tax or other duties on deliveries from overseas, which you are responsible for paying.

Delivery timescales will vary depending on the availability of products and your address, but we will aim to deliver your order within 14 days of the date on which we accept your order.

Your delivery address can be different to your home billing address, so you can arrange for your order to be sent to your workplace or a neighbour who you know is in during the daytime.

Delivery enquiries

For questions regarding deliveries please contact 0116 232 4195, Mon - Fri 9am - 5pm.

Returns

We hope you are completely happy with your purchase, but if not you may return some or all of the products in your order for replacement or refund within 30 days of receiving your order.

If you do decide to return part or all of your order, simply follow the instructions on the Delivery Note that came with your order.

  • Tell us what you would like to do with your return, either a refund or a replacement.
  • Cut off the Freepost returns label from the bottom of the Delivery Note and put the rest of the Delivery Note inside the package with your order.
  • Seal the package securely and fix the Freepost label to the package.
  • Take the package to a Post Office.

Once we have received your return we will either refund you using the same method you paid with, send your replacement order, or contact you for more information.

Returns for refunds

You are entitled to a full refund including delivery charges for up to a maximum of 14 working days after you have received your order.

Once you have returned all or part of your order for a Refund we will process your refund within 14 days of receiving your returned order.

The refund will be processed using the same payment method used when placing your order.

We do not refund postage and packing costs after 14 working days, unless the item is damaged or faulty. We reserve the right to refuse a refund on items that have clearly been worn, laundered or used. This does not affect your statutory rights.

We offer a money back guarantee on all our products except travel tickets and personalised items.

Returns for replacements

You are entitled to a replacement product up to a maximum of 14 working days after you have received your order if, for example, the product you ordered arrived damaged or was the wrong size.

Once you have returned all or part of your order for a Replacement we will process your replacement within 14 days of receiving your returned order.

If your replacement order is of a higher value than your returned order we will contact you to take additional payment. And if your replacement order is of a lower value than your returned order we will process a refund of the difference.

Returns enquiries

For questions regarding returns, refunds or replacements please contact 0116 232 4195, Mon - Fri 9am - 5pm.